Terms of Service

Last updated: August 7, 2026

1. Agreement to terms

These Terms of Service (“Terms”) form a binding agreement between you and Resova AI (“Resova iQ,” “we,” “us,” or “our”) and govern your access to and use of our websites, applications, APIs, and services (together, the “Services”). By accessing or using the Services — or by clicking to accept them — you agree to these Terms and to our Privacy Policy. If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization.

If you do not agree to these Terms, you may not use the Services.

2. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use the Services. The Services are intended for licensed healthcare practices, their staff, and authorized business partners. They are not intended for use by patients to obtain medical care, and they do not provide medical advice.

3. Accounts and security

• You are responsible for all activity that occurs under your account and for keeping your credentials confidential.
• You agree to use strong authentication, including any multi-factor authentication we require, and to notify us promptly at inquire@resovaiq.com of any unauthorized access.
• You are responsible for ensuring that your team members and contractors who use the Services comply with these Terms.

4. Subscriptions, fees, and billing

Access to certain features requires a paid subscription. Pricing, billing frequency, and plan scope are set out in your order form or at the point of purchase. Unless stated otherwise: fees are quoted exclusive of taxes; subscriptions renew automatically for successive terms; and you may cancel renewal in accordance with your plan. Fees already paid are non-refundable except where required by law or expressly stated in your order form. We may revise pricing for a renewal term with reasonable advance notice.

5. Acceptable use

You agree not to, and not to permit any third party to:

• Use the Services in violation of any applicable law or regulation, including healthcare, privacy, and billing rules.
• Submit false, fraudulent, or knowingly inaccurate claims or billing information through the Services.
• Reverse engineer, decompile, scrape, or attempt to derive source code, except to the extent permitted by law.
• Interfere with, disrupt, or place an unreasonable load on the Services, or attempt to gain unauthorized access to any system.
• Upload malware or use the Services to transmit unlawful, infringing, or harmful content.

6. Customer data and protected health information

As between the parties, you own and retain all rights to the data you submit to the Services (“Customer Data”). You grant us a limited, non-exclusive license to host, process, and transmit Customer Data solely to provide, secure, and improve the Services and as otherwise permitted in these Terms and our Privacy Policy. Where you provide protected health information (“PHI”) as defined under HIPAA, our processing is governed by a Business Associate Agreement (“BAA”) between you and us, which controls in the event of any conflict with these Terms regarding PHI.

You are responsible for the accuracy, quality, and legality of Customer Data, for obtaining all necessary consents, and for the means by which you acquired it.

7. AI features and clinical responsibility

Some Services use automation and machine-learning models — for example, claim review, coding assistance, and AI-assisted documentation. These features support your team; they do not replace professional judgment. You remain solely responsible for all clinical, coding, and billing decisions. The Services will never auto-sign a clinical note or submit a claim without the controls and approvals configured in your account, and you agree to review outputs before relying on them.

8. Third-party services

The Services may integrate with third-party products, such as your EHR or a clearinghouse. Your use of those products is governed by their own terms, and we are not responsible for their availability, accuracy, or practices. You authorize us to exchange data with the third-party services you connect.

9. Intellectual property

We and our licensors own all rights, title, and interest in the Services, including all software, designs, and trademarks. Except for the limited right to use the Services granted here, no rights are transferred to you. You may provide feedback, and you grant us a perpetual, royalty-free license to use it without restriction.

10. Confidentiality

Each party may access the other’s confidential information. The receiving party will use it only to perform under these Terms, protect it with reasonable care, and not disclose it except to personnel and advisors who need it and are bound by confidentiality obligations.

11. Disclaimers

Except as expressly stated, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that they will produce any particular financial or clinical result. Resova iQ does not provide medical advice.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or relating to these Terms. Except for your payment obligations and a party’s indemnification or confidentiality breaches, each party’s total liability arising out of these Terms will not exceed the fees you paid us in the twelve months before the event giving rise to the claim.

13. Indemnification

You will defend and indemnify us against third-party claims arising from your Customer Data, your use of the Services in violation of these Terms, or your violation of law. We will defend and indemnify you against third-party claims that the Services, as provided by us, infringe that third party’s intellectual property rights.

14. Term, suspension, and termination

These Terms apply while you use the Services. We may suspend or terminate access if you materially breach these Terms, fail to pay, or create risk or legal exposure for us or other customers. You may stop using the Services at any time. On termination, your right to use the Services ends; we will make Customer Data available for export for a limited period, after which we may delete it in line with our retention practices.

15. Changes to the Services or Terms

We may update the Services and these Terms from time to time. For material changes to the Terms, we will provide reasonable notice through the Services or by email. Your continued use after changes take effect constitutes acceptance.

16. Governing law and disputes

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Florida, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. Contact

Questions about these Terms? Email inquire@resovaiq.com or write to Resova AI. Business address: 14 NE 1st Avenue, Suite 1403, Miami, FL 33132. Mailing address: 4017 Williamsburg Ct, Suite 300, Fairfax, VA 22032.