Case Study · Customer Zero

From billing chaos to a 98% clean-claim rate.

The Care Clinic is a multi-state outpatient psychiatry and mental-health practice — and ResovaIQ's very first customer. Drowning in denials, staff turnover, and zero revenue visibility, they automated their entire revenue cycle. The results were good enough that we turned the toolset into a product.

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98%
Clean-claim rate
↑ from 74%
0.74%
Denial rate
↓ from 19.3%
14d
Days in A/R
↓ from 34 days

The challenge

Great care, buried under busywork.

The clinical side worked beautifully — board-certified psychiatrists and nurse practitioners seeing patients across 15+ states. The back office was a different story. Claims went out with errors and bounced back as denials. Cash arrived weeks late. And when a biller left, the institutional knowledge walked out the door with them.

Before ResovaIQ

  • Clean-claim rate stuck around 74%; denials piled up faster than staff could rework them
  • Nearly 1 in 5 claims denied — a 19.3% denial rate
  • 34 days in A/R — cash flow was a guessing game
  • Revenue visibility lived in one biller's spreadsheet (and head)
  • Every staff departure stalled the whole billing pipeline
  • Notes finalized days late, delaying every downstream claim

After ResovaIQ

  • AI checks every claim pre-submission — clean rate up to 98%
  • Denial rate down to 0.74% — almost nothing bounces back
  • Days in A/R cut to 14; clean claims hit cash in hours, not weeks
  • Live dashboards across clinical, RCM, and operations
  • Automated workflows that survive turnover — nothing breaks
  • AI scribe drafts notes from audio for same-day finalization

The solution

One platform, end to end.

ResovaIQ connected to The Care Clinic's EHR and took over the parts no clinician should have to think about: eligibility, coding checks, claim submission, denial follow-up, and documentation. Under the hood it ran as one connected system with safeguards at every step — not a chatbot guessing at codes. The team kept clinical control throughout: the system never auto-submits a claim or signs a note without a human in the loop.

Resova iQ/RCM iQ/Billing Search ⌘KCC
Billing17 open claims · 2 ready to submit · 98% clean
Workqueue · 9Validation · 5ERA · 2
ClaimPayerCPTAmountStatus
Jordan MercerCLM-4821 · RC-208841Aetna99214$184Paid
Theo VanceCLM-4827 · RC-212488Medicaid TX90833$212Needs info
Nina OkaforCLM-4828 · RC-205994Aetna90792$296Paid

Why the clean rate climbed

Every charge was checked for accuracy and coverage before it went out — catching the errors that used to bounce back as denials.

pre-submission checks

Why it kept improving

Each denial's root cause fed back into the system and the providers' documentation prompts — so 74% didn't just jump to 98%, it stayed there.

improves over time

Why clinicians trusted it

No claim auto-submitted, no note auto-signed. The platform flagged risk and missing fields; the care team always kept the final call.

provider-reviewed

In their words

"We built ResovaIQ because our own practice was drowning in billing busywork. Once the denials stopped and the cash showed up faster, we knew every psychiatry practice needed this."

Dr. Sidd Arora
Founder / CEO · The Care Clinic & ResovaIQ

The results

What changed, concretely.

Revenue recovered

A 24-point jump in clean-claim rate — and a denial rate that fell from 19.3% to 0.74% — meant fewer reworks and tens of thousands in revenue that used to leak out as denials.

Cash in days, not weeks

Days in A/R fell from 34 to 14. Clean claims now move from encounter to reimbursement in hours.

Turnover-proof

Workflows live in the platform, not in any one person's head. The practice scaled across states without scaling headcount.

Your practice next

Let's run your numbers.

If The Care Clinic's story sounds familiar, a 20-minute demo will show you exactly where your revenue is leaking — and how fast we can close the gap.

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